Bloomex USA -Terrible Service I ordered a wine basket for my sisters 50th birthday, with next day delivery as their site indicated same day was not available; next day came and went with no indication my order was delivered; I contacted CS online and by phone who said that the partnered supplier was way more expensive and that my order would be delivered the following Tuesday which was confirmed by 3 different parties; on the weekend I get an email indicate I cancelled my order, which I DID NOT; And just now after I emailed and complained they say they are out of stock. they refunded me but I will not get back my full amount due to exchange rate. This experience and CS was TERRIBLE. They are not even worth 1 star; Bloomex USA did nothing to make things better or offer any credits or my full money back. Be aware this company is not worth it.

One day delivery website claimed turned… One day delivery website claimed turned into 1 month. And they make it difficult to cancel your order even though they are the ones that can't follow through on their one day delivery promise.

I wouldn't even give them one star! I wouldn't even give them one star!! I ordered my friend a bouquet of flowers, a chocolate basket, and a card and even paid extra for it to be delivered on Friday and 2wks later I realize it still hasn't been delivered!! Im going through my bank account just now and instead of calling me to let me know they refunded the money, they just refunded it 2 days ago. So unprofessional!! NEVER AGAIN!!

ELDERLY FATHER'S WISHES NOT FULFILLED My elderly (86) year old Dad who has not bee well wanted me to send flowers to his daughters for helping him. I arranged to send them on his behalf to my sister in Texas. I ordered them on the Wednesday prior to Mother's Day and there was not issue raised in that process nor was I told there might be. On the morning of delivery I received a notice indicating that they were unable to deliver. Obviously this left me no time on such a busy floral day to reorder elsewhere. Bloomex said in that cancellation that they were sorry for the inconvenience and if you were prepared to wait the 2 days after Mother's Day being the following Monday or Tuesday I could reorder and they would give me a free upgrade. I went that route and quickly regretted it as come the following Monday or Tuesday, no flowers, yet again. I subsequently spent over 4 hours of my time trying to ascertain if they would ever be sent, including telephone and online chat which got me nowhere. Finally after requesting a supervisor contact me I was "promised" they would be sent but they were not. I got another notice on the day of delivery and again cancelled and this time they issued a refund. The problem is with this method of resolving there is no winner. I was strung along with promises it would be rectified a long with the incentive of a bigger better which was never received and to add insult to injury because I am in Canada but paying in US funds I actually lost money on the exchange over the 2 weeks of trying to get this sorted out. In total I lost almost 10$ in the transactions. The customer service and response time was shameful. They really do not give a hoot about their customers. I finally contacted From You Flowers and within 2 days my flowers were delivered. Beautiful and fresh. As expressed by others on here too if you have a date that is important do not trust what this company tells you. They will make promises they have no intention of even keeping. BLOOMEX: NEVER NEVER again......

Never Again I will never, ever use the company again. I specifically requested a delivery date on the Tuesday, never got delivered so I call on the Wednesday and they tell me it is being delivered on Wednesday because their warehouse was closed on Tuesday, then they shouldn't have promised delivery on the Tuesday!!!!! Then I ask to cancel and they say okay I will get a manager to reach out to you, nope, no one reached out to me and then when I call them back they say sorry you can't cancel your order is being delivered tomorrow. Not acceptable. Customer service tries to help, but clearly their hands are tied by management. If you want something to arrive on time, don't use this company!