I hate services that make it impossible… I hate services that make it impossible to cancel. Once you contact them (and get off hold), you have to be firm that you want to cancel through five different sale pitches. Totally sucked for me and the salesperson. Not a company I would recommend at all.

Poor quality service and scammy… Poor quality service and scammy company. Would not recommend to anyone. It's incredibly hard to cancel their service -- only by phone, during certain hours -- and the cancellation is effective immediately regardless of if you've already paid for that month's service. In addition to that, the clothing is poor quality.

Great price and selection This is the third rental service I have used and I love it. The price point is less than the competitors and I've been really happy with the selections. I also really like being able to mix my returns to keep loved items even longer without holding up future shipments. I have also found customer service super responsive the times I have need to work through an issue. They clearly care about their customers happiness.

If I could give it zero starts I would - Scammy If I could give it zero starts I would. Signed up for a free trial, couldnt find enough things I liked for it to be worth it. Tried to cancel through their website, but they make you call on the phone. I tried email directly, they refused to process the cancelation on the phone. Their phone lines are only open M-F office hours, when I *also* work, and when I took break time to try, couldn't get on the line with anyone. Tried again today, got someone, they made me answer a million questions about different prices I might accept to stay even though I told them flat out I just wanted to cancel. They also won't refund for the month they charged, even though I didn't use the service, AND they won't let you use the month you already paid for unless you call and cancel directly on the day it renews. They'll only cancel if they can take away access for the time you've already paid for. Absolutely ridiculous. They're clearly running off making it impossible to cancel without losing a bunch of your time and money.

I wish zero stars were an option. I wish zero stars were an option. My daughter tried a free trial and received 2 items she liked. I believed she had purchased them and cancelled. We never received any additional shipments. 4 months later I start getting emails that we owe them over $300. I asked if they could refund the monthly charges, as we clearly had not been using the service! They declined and said instead they would send me to collections if I didn’t pay. This is such a disgusting and predatory service. I’m happy to pay for services/items I receive but to charge when someone clearly isn’t using a service is awful.