Great customer service I’ve been aware of Souk & Sepia for some time and follow them on FB and Insta. I finally decided to order something during a sale back around the end of Feb 2022. I noticed the site mentioned shipping delays, which was fine because I didn’t need my items right away anyways. It’s now April abs still haven’t received a shipping update, so I reached out via email. I received a very thorough and apologetic email from Yhen who was very helpful and offered a partial refund on one of my final sale items, and a discount code for a future purchase. The response even mentioned they would prioritize my order and try to send it out sooner. So far I can only speak on the customer service side, but I’m looking forward to receiving my items.

The whole business is a scam. The whole business is a scam. If you reverse google search the clothes, you can find them for a third of the price on sites like Aliexpress or Shein. It is supposedly a business that helps us women of color look cute for less, but it's actually a scam and money making scheme for the owners to profit off of our ignorance. They owe multiple current and former employees money and seemingly dozens of customers never ever got their orders. All of this info is on Twitter twitter dot com/souk_and_sepia

Bizarre - and no order to be found. Souk has been the most bizarre shopping experience I have had to date. I ordered nine weeks ago and I've been in contact with them about my order - they are very responsive and write out these incredibly apologetic, long, well thought-out and wordy emails about why your order is nowhere to be found. Still no order. It's very strange. Word of advice to Souk: Use the same energy and resources that you're using on communications and those pretty social media posts and re-allocate to actually getting your orders out.

Order never received, refund never received Want to start off by saying i’ve been buying from Sou+Sepia for years and the quality has always been top notch. However this year has been a nightmare…i never received an order i placed in March 2022. Tomorrow will be November 1st and i’m still waiting for a refund which has yet to be completed. I tried to give them another chance and placed an order for items that were being marketed as 3day shipping…. Have yet to get any updates on any of it…. I keep getting emails about refunds that will be coming through in 7-10 business days… i’m still waiting for refund and shipping info.

Scammed by LUX Suk - Order never received I placed an order with LUX Suk November 2022 and I still have not received my order 4 months later. I’ve emailed lux Suk numerous times, someone name Russ has responded stating they’d circle back around to me within 48 hours. I haven’t from this company since 12/14/2022.