Fake Item Advertised as real An item advertised as 18k gold tested as gold plated. I reached out to the company for possible recourse and received no response.

This company has grown to be a company… This company has grown to be a company with high quality items and great customer service. I have been shopping on this site for nearly 4 years and continue to go back so they must be doing something great! Thanks Ed and jewelryroom staff, Well Done! :) I appreciate your efforts immensely

Quick, easy and a pleasure to do business with.. I have been a consistent customer of JewelryRoom for some time and I have always been satisfied with my purchases however, recently I had some trouble with the courier service that delivers to my country. The tracking said that my package from JewelryRoom had been delivered but it had not been delivered at all. I was worried that my order had been sent back to the warehouse so I sent a message to JewelryRoom’s customer support service team. Right from the start I found their customer support representative to be very friendly and very helpful and despite the fact that, as it turned out, it wasn’t returned to the warehouse, the customer support representative gave me a refund voucher for the cost of my order anyway. I was delighted by this act of good faith. The customer support service was excellent. Another time, approximately two years ago, one of the rings I had ordered arrived with a small diamond missing from around the centre stone. I took a picture and, again, wrote a message to customer support asking what I should do. Without even a thought, they offered to replace the ring and when I asked where I should send the defective ring, JewelryRoom’s customer support representative told me that I could keep the ring that had the defect as well as the replacement ring. Not many customer support services offer such a service as this! I couldn’t speak more highly of JewelryRoom and their customer support service.

I have been purchasing items from here… I have been purchasing items from here for about a year. Once, what I bid on was not received. I received a similar item, which was fine. The issue was resolved. Great customer service and I am please with everything that I have purchased. I would definitely recommend this website.

Great product I have purchased many items and have been happy with most of them. Only once did they not re-size a ring and said if I sent it back they would do it but I chose not to. I will shop with them again.