Product arrived on time -

Great product Great product, just took too long to get here

Fluval FX6 Canister Filter I gave Aquatic Warehouse 5 stars because they actually read my notes in my order. I asked to please not send me this filter if it is not the most up to date filter. I purchased the FX6 canister filter from Petco off of Ebay and they didn't send me the one that was pictured on the website. When I received it, it was the wrong one. They refused to exchange it. So I just returned it. Thanks to Aquatic Warehouse I received the most up to date FX6 filter and paid $22 less for it. Aquatic Warehouse was quick to respond to me via email and a phone call from Pat assuring me that the FX6 canister filter will be the most up to date filter available. I received my filter within a week of my order. I was able to set up my 300 gallon turtles tank July 1, 2018 with my FX6 Canister Filter. So far I love they way it is working. Thank you Aquatic Warehouse and Pat for being so prompt with your service. I will definitely recommend shopping on your website to anyone.

Fast resolution I had ordered 2 pumps for a complete replumbing of a new tank I was setting up following the remodel of our house. I did not open the box for some weeks and when I finally did, I found a part missing. I called and was told they would see what they could do. A few days later the part arrived in the mail at no charge. I appreciated the trust Aquatic Warehouse exercised and sending the part as quickly as they did. The only recommendation I would have would have been to call me back to let me know that they were going to send me the part.

Pump was new defective Pump was new defective, they shipped out a replacement right away