Great customer service and products Great customer service and products. They were extremely attentive to any questions I had and very helpful. I got two night guards and the mold kit they sent was super easy to use. All in all Remi is a great customer and I would recommend them to anyone!

I don't like to leave negative reviews I don't like to leave negative reviews. Like another review I read, I root for companies (esp. small companies) that have an innovative business model and offer a good product. But not this one. I like the night guard, but I am very disappointed in my recent experience. I found Remi via a web-search that offered me a "lifetime rate" of $49 for agreeing to their subscription business model. The site specifically said that I would be "locked in" at this rate, and that I should hurry up to "lock in" the price before it increased again. I assumed that was a marketing ploy, but still signed up for the subscription plan. Just afterwards, the website showed my price increased to $59. When I contacted them, the confirmed that my price would be $49 - despite the site still saying $59 months later. In March 2024, they raised the price to $89. The increase was not mentioned until the end of a very long "aren't we great?" marketing email. I emailed customer service to see what happened to my lifetime $49 price. I got an email back with a lot of canned marketing language that essentially said "sorry, not sorry." They offered me a discounted rate (still above my lifetime rate). After some back and forth, I declined and instructed them to terminate my subscription. Despite the website saying that you can cancel at any time, it took several emails in which they tried pressuring me to continue (somewhat deceptively, I might add) but they finally confirmed my cancellation.

I love these teeth guards I love these teeth guards. They fit perfectly and I can’t tell I’m wearing them. The guards were shipped quickly and communication with the company is top notch. I would highly recommend Remi to anyone needing teeth guards.

Above and beyond The seller went above and beyond to ensure my satisfaction in the product. They were friendly and prompt with responses. I would highly recommend this product and seller.

Lousy customer service Lousy customer service. They literally DO NOT RESPOND any emails.They charged wrong amount and there is no way to contact them. I am very disappointed since the product itself is ok and I would continue use it, but now I better cancel the subscription. UPDATE: They finally responded and made a refund. Customer service should be improved, overall good experience.