Still waiting I ordered from mango for the first time on Monday the 4th of march hoping the jeans I wanted would arrive by the Thursday to wear on a weekend trip. Unfortunately I didn't even get a shipping notification until the Friday. As I was away for the weekend I immediately used the Evri tracking link to deliver to a parcelshop location rather than mt flat. After a few days I got an email saying there had been an issue and my order would be delayed. It has been several days with no update. It's been 2 weeks since I've placed my order and I have no idea if or when it will arrive. I wish I'd read these reviews before ordering. Never again.

Awful experience Awful experience. I requested for the goods to be delivered to the shop as it states a 3-5 delivery and i needed the stuff for an event. Goods after 7 days still haven't been received and with no delivery date in site. The store is unhelpful, the customer service online chat is even worse with some of the rudest and most deliberately unhelpful agents I've ever spoken to. Not to mention argumentative. Can't cancel as good aren't delivered but haven't left the warehouse, but also unable to now get to that store so stuck out of pocket with no goods. unacceptable in my option. Delays happen that i can accept that but lack of communication is not helpful, nor acceptable for a company of this size.

Unbelievably bad customer service and returns… Unbelievably bad customer service experience. It has been 6 weeks since online order was placed. Shipment tracking is not available and its been saying "you'll receive your order in the next few days". Can't even cancel the order....agents are of no use and are quoting me policies that apply to "returns", even though I haven't even received the product yet. This must be a joke...

Bad quality not fit for purpose I have bought things from their high street shops which I have been happy with (hence 2 instead of 1 star!) so I was very disappointed after buying 2 pairs of trousers which both turned out to be awful. One which I could put down to preference (horrible material that just hangs extremely badly and impossible to iron) but the other when as soon as I washed them (in 30c normal wash) ended up with the colour fading in various places so ended up all patchy and unwearable. Unfortunately this happened after the 30 day return window so nothing I could do. I wanted to review the products to warn others but unusually you can't seem to do that so thought the next best thing was putting something here! I would add that although these were in the sale, they were both originally in the region of £50-£60 each so would expect better!

Listen to the reviews on here and stay… Listen to the reviews on here and stay away from this site whatsoever and do not order! I placed an order on April 4th and since then there haven’t been any tracking updates, literally none. Shipping is sooooo slow.