I ordered a pair of sneakers I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them. Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice . No text no email, no change in order status. If I never called them I'd be looking for a truck each day. Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

Horrible Horrible! Slow shipping ! VIP is a joke. Site changes delivery dates after you place an order. Slow refunds due to returning to many shoes. Weren’t they a shoe company? Isn’t that what you do ? Try on and return if they don’t fit? Everyone refunds upon return scan now. Shop elsewhere for faster shipping and returns and better customer service

Amazon bought and destroyed This was a good company until Amazon bought it and destroyed it. I would not do business again with them if my life depended on it. Ordered a pair of coach shoes with a promised delivery date and they just vanished in shipping saying nothing but shipment delay. Kept telling me it’ll show up, it’ll show up, it’ll show up 2 1/2 weeks later I’m still waiting and had to literally dispute it with PayPal and my credit card to resolve. They became a scam company just like Amazon their parent company. Anything Amazon touches they poison

Agree Zappos Is Not the Same It used to be that Zappos offered overnight shipping. The last time I ordered, they could not manage this. Customer service was quite poor on a phone call at the holiday season. I needed a new QR code so I could drop the shoes off at a Whole Foods store. The one I'd received by email wasn't readable. The person helping me on the phone had no idea how to communicate. When I went to Whole Foods to drop the return with the QR code I was sent, I was informed it was a code for a return at a UPS store. At UPS, I was unable to make the return without a shipping box. I was in a hurry and had to pay them to do it. What a pain in the neck.

Zappos I trust more than Trust Pilot I have serious questions about trust pilot itself. While they have been spot on about sites that are trash,they also seem to trash great sites that may have some outliers. Zappos has been the best online retailer I have worked with. As an extra layer of protection, I order through Amazon. I know the size Hokas I need and they arrive with free shipping in 2 days. No hassle. I cant speak to the customer service as I have had no issues/ no returns. Also,no multiple credit authos money grabs like Legendary Whitetails-because THEY are backlogged and charge me repeatedly illegally- causing me to cancel my credit card! Revising my initial review- I stand by my review but I do not dispute the experience of others. Hope that if Zsppos sees my review,they live up to it.