Ordered a Helly Hansen Jacket from… Ordered a Helly Hansen Jacket from Zappos. Received a Sweatshirt instead in poor packaging. Contacting them they expected me to provide new packaging for return etc. Not to mention its my time to fix their error. Gave ZAPPOS a chance, mistake I made, will not happen again. ZAPPOS - never shop there! They do not care about customers and they do not live up to the mistakes they make. BAD BUSINESS!

Zappos return policy has changed drastically… Zappos policy has changed drastically for the worse. I got an obnoxious email threatening my return privileges despite the fact that I did keep several of the shoes I had ordered. I had a toe infection (and lost my big toenail) for over a year, which made it hard for me to find a comfortable shoe, so the returns were due to that. Zappos used to be known for their 365 day free return policy, but no more. Just an ordinary and pretty unfeeling company now, like most others. Beware!

Zappos I trust more than Trust Pilot I have serious questions about trust pilot itself. While they have been spot on about sites that are trash,they also seem to trash great sites that may have some outliers. Zappos has been the best online retailer I have worked with. As an extra layer of protection, I order through Amazon. I know the size Hokas I need and they arrive with free shipping in 2 days. No hassle. I cant speak to the customer service as I have had no issues/ no returns. Also,no multiple credit authos money grabs like Legendary Whitetails-because THEY are backlogged and charge me repeatedly illegally- causing me to cancel my credit card! Revising my initial review- I stand by my review but I do not dispute the experience of others. Hope that if Zsppos sees my review,they live up to it.

32% negative reviews on Zappos 32% negative reviews on Zappos. That's horrible. And this is a Amazon company. Hey Zappos, USPS shipping sucks and just cost ANOTHER customer. I'm sick of waiting 10+ days for a item that ships from a adjoining state. Zappos you just got ZAPPED !

Support Zappos doesn't solve the problem I am a long-time Zappos customer and have purchased a lot of clothing and shoes from them and have never had a problem with this store. But recently I noticed that the delivery times do not correspond to the information stated during checkout. The delivery date also changes at the time of order. Lately, the customer support service has not been solving problems at all! I sent reviews about my orders, but I was never credited with VIP points, even though I am a VIP customer. I contacted the support chat, the operator promised to manually credit me with a $2 bonus. The next day I discovered that the operator had converted 200 VIP points from my account into $2. That is, my account had 895 points, but it became 695 points + $2 bonus, although it should have been 895 points + $2 bonus. I contacted support again and during the conversation the operator simply ended the dialogue by closing the window, without solving my problem. This went on several times. I am very upset by this attitude and I think I will no longer shop at this store.