unacceptable quality issues Shipping took quite a long time at first. In general, the backpack "Atlas" looks quite good. However, this was defective, and immediately in three places, with not properly sewn zippers. I complained about the issues and they said, I should send photos. No sooner said than done. After the photos of a hole at the bottom were made, in addition to the front two pockets, where the zipper opens, they do not offer an exchange or refund, but says "We would like to know since it won't affect the using, can we compensate and offer a partial refund of $25 instead?" For a new backpack worth 129 EUR and a promised "lifetime" warranty, quite questionable. (Order No. 21552)

Shocking quality - avoid Absolutely awful quality - wish I’d gone nowhere near this brand. Product arrived scratched and marked - and within one use it’s already scuffed and looks 10 years old - so much for scratch free. Customer service non existent - absolutely avoid.

Not cheap but built to last and travel Ordered two suitcases - one large, check-in bag and one carry-on. Both arrived promptly, suitably boxed up and in perfect condition. Clear that the suitcases are well made and have nice little touches like zipped pockets on the divider and a built-in lock. Capacity is huge and maximised for the size of each. Have had both for almost a year and taken them on a variety of trips including flights, cruise and train. Easy to move around, no damage despite rough handling and the bright yellow colour means it's easy to identify at baggage reclaim. Are they expensive for what you get? Probably a little. But definitely cheaper than having to keep buying cheaper cases that get damaged every few trips.

My case fell apart after a handful of… My case fell apart after a handful of uses not abroad only uk Customer service no response only brought in September very disappointed

Arguably illegal order filfillment policy Astonishingly incompetent customer service structure. Deliberate avoidance of legally required product returns viability. Zero order fulfillment capabilities beyond low cost automated bot functionality. A thoroughly frustrating experience that could have been quickly resolved with a single human oversight and interaction.