Terrible customer service I ordered a bag against my better judgement and it got stuck at the border “apparently”. Zero way to contact the shipper (no contact info on shippers website, not contact info for shipper in Ecosusi’s we site), zero response from the company to my emails. The phone number on Ecosusi’s website goes nowhere. I then went back and looked at their insta posts and there are lots of complaints about poor customer service and no responses from the company. These bags are cute, but this company doesn’t give a F about its customers. Don’t bother. Its been two months, still nothing. I’ve contacted my bank and put a complaint in.

Really satisfied with my order The bag was expected exactly like I wanted, it was packaged even better than I expected with really sturdy plastic type of packaging. It also arrived a lot faster than I anticipated and when it came I was so happy with the quality. Even though some people complain about the price it's totally worth it!

Do not buy!!!!! The bag is lovely and unique on first look but the quality is awful! Very cheaply made. The main zip and internal pocket zip do not work! The button fastners also do not stay shut even with nothing in the bag. I contact the company to return the item for a refund and had a reply straight away asking for photographs and a code. I sent these straight back and have heard nothing since(one week later) I have emailed 3 more times and have been ignored. I have now taken this further with PayPal for a full refund . Do not buy from this company! Their products look better on the website than in real life and customer service is non existent and shocking!

Amazing bags, great service I ordered 2 bags from their website - I already owned an ecosusi bought on amazon, but they don't have all their models so I decided to buy directly from the website, which I rarely do. The bags are amazingly manufactured, and they delivered in perfect time (I live in Italy). Now I own three super cool non-leather bags :) and everyone asks me where I bought them. Super happy client. I will try to order directly from manufacturers more often in the future!

Great product - whenever it arrives I've purchased two bags from Ecosusi: one during lockdown and the other in the Black Friday Sale this year. The first bag, the Sombre briefcase, arrived very well packed with stuffing to keep its shape. It's a soft leather, and whilst I do like the feel, it tends to lose shape when used as a backpack. However, as a briefcase, it's both spaciousness and resilient, and after 2 years, showing no signs of wear despite my heavy-handed use. (I throw it around a lot!) There's no scratches or scuffs as yet! The second bag, the perforated bag, arrived this week, also very well wrapped. It is a more thick, sturdy leather, with lovely clasp and long strap, and included a dust cover for storage. It's a cracking bag for running errands. The only 'negative' is the delivery; We live in an age where next-day deliveries has become the norm, so waiting three weeks (to the UK) for anything feels like a lifetime! Nonetheless, it is worthwhile and the tracking system is really good. I would buy again from this company.