I love the product, but.... I love the product. I am unhappy about paying extra for shipping to recieve early, but I received the product even later than regular shipping.

I purchased the Odyssey backpack with a lock… I purchased the Odyssey backpack with a lock directly from Mark Ryden in October 2023. The lock stopped working this month, and I sent numerous emails to customer service without any resolution. A backpack at that price point should perform better, and we should expect better customer service. Order #13577 The following has been added on 3/17/24 in response to the reply by Mark Ryden: As shared in my email correspondence with Mark Ryden, the backpack Odyssey was purchased through Mark Ryden Canada and I have been communicating via email with both USA & Canada office without a resolution for weeks. The backpack purchased is Odyssey and is still available on the Mark Ryden Canada website. This review did not allow me to post a link to the backpack Regardless of where the product was purchased, the manufacturer should stand by it, especially a premium product like these backpacks. A run around by customer service is not appreciated.

SCAM, FRAUDULENT ACTIVITY Even it is written at shipment details as; "if order placed on sunday, will be shipped on tuesday with express shipment" I already picked Express Shipment. One week passed already but still there is no progress about my shipment. (I placed the order on September 17, today is September 23) I have sent two emails about to cancel my order and request refund the cost due to shipment delay, but they did not respond yet. There is not any progress about shipment and refund the cost. Soo I will consult to my lawyer about refund. This place is scam.

Very well designed and manufactured Love the design, materials and the craftsmanship! I'm using it on my international trip and so far (10 days) - it rocks! I'll post an update if something changes, but so far so good! :)

Terrible Experience - Do Not Order Here Under Any Circumstances! I placed an order with expedited shipping on November 27th. The website clearly stated that delivery would take 3-6 business days. It has been 17 days, and my order still hasn't arrived. Unfortunately, I had to leave for another country, and they refuse to refund my money. The customer support team takes five days to respond, which is unacceptable. This has been an awful experience. I feel completely deceived and cheated out of my money. Avoid ordering from this place under any circumstances!