Poor Service, Poor Logistics, Poor Support. Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 19th. Two weeks after the order, I sent an email having not received shipping information. I was told they were delayed and would ship in 48 hours. One week later, I follow up and they say their warehouse had logistics issues. The following week I reach out and was given a USPS tracking number that sat idle for over a week without any information or actual shipment. The order has now missed a trip it was needed for, and won't even arrive before the holidays. Even if the bag is any good, Boundary Supply clearly has terrible customer service, logistics, and support.

Outstanding bag and outstanding customer service I bought my Prima System back in 2018 and it has been, hands down, the best bag I've ever owned and I'm a bag snob. It's been up and down mountains, everywhere I've travelled all over the world, to and from my office every day and has been as comfortable and practical as I could have hoped. The organization is perfect, not too much, not too little. I've never had an issue with the bag until the zip on the side pocket finally gave out after 6 years. I took it to a local tailor and they were unable to help so I reached out to Boundary and their customer service got me set. I really couldn't ask for anything more from this bag or from Boundary. I recommend them to anyone looking for a solid bag that will last.

I ordered an arclite sling bag and… I ordered an arclite sling bag and accessories during black Friday. Didn't expect to arrive within two weeks to Thailand. The sling bag has became my daily bag pack replacing my errant bag. The aluminum close hook got scratch since my very first week of using. Better scratch resistance next model would be great. I found it quite annoying without a cup holder. I sorted of have a work around by using a cup with small handle to hook it with the close hook but it's not that convenient to unpack. So far great quality bag. Will always be a big fan .

Started off seeing the Arclite sling… Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me know and they did send a follow up email when to expect it and pre-order. Fast forward to present and it's now my second favorite bag right behind my Goruck Echo. Great communication and equally great product!

I recently received my new backpack and… I recently received my new backpack and I am thoroughly impressed. The backpack looks fantastic and matches exactly with the manufacturer’s description. The quality is evident in every stitch and it meets all my expectations. The service provided by the company was incredible. The shipping was really fast, which was a pleasant surprise. But what stood out the most was the post-sale support. They were attentive, helpful, and ensured that I had a great experience. I highly recommend this backpack to anyone in need of a reliable and stylish option, and I commend the company for their excellent service. Looking forward to more purchases in the future!