The irritation not worth any savings Horrible customer service results in a horrible process. I chose to use PetMeds for convenience, savings, and to save time. Instead I waste time trying to correct things they messed up. I have orders not on autoship appear without placing them. My vet is constantly called about these orders I never placed. They cancel or change orders I actually did place without my knowledge or permission. When I think I finally got it all cleared up, my orders are somehow changed and messed up again. I want to cancel but my prescription is already on the way to them and I can't get another to take my business elsewhere. In the end, it's the fur-babies that are affected when they can't properly get their meds.

Time to find out about them! For starters I was on hold for customer service for over 40 minutes while the phone spewed their advertising. Originally the computer told me I was in for a 23 minute wait, but that got increased as it spewed another 20 minutes. However this time allowed me to research the Better Business Bureau's experience with them. The instances of outright fraud were amazing. So, when they finally picked up after 40 minutes, I gave the representative (Debby) a synopsis of what I had learned during my wait time, and told her I changed my mind about doing business with them. Somehow she didn't sound surprised. WHEW- I dodged that bullet!

First of all I got charged a shipping… First of all I got charged a shipping fee after the whole big shabang of free shipping free shipping which is not that big of a deal but not once not twice three times after that I'm getting $4.99 charge for 99 charge etc I gave my credit card number against my better judgment so I could get antibiotics for my cat I told them and I'm telling everybody who's reading this

Pets health at risk due to poor service. I’d give a lower review if possible I’d give a lower review if possible. Do yourself a favor don’t order from this company. Customer service is poor. Shipments are late. Quick to hangup and not listen on calls to confirm orders. Customer service works remotely and there are small children in background. Customer service makes mistakes regularly and puts pets health at risk. Use another company for your pets health. Purina is not a good brand for dogs or cats, yet it’s promoted and pushed via pet meds. Horrible customer service. Mistakes constantly. Long hold times. Don’t use this company.

Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)