I spoke with Charnelle who was so calm I spoke with Charnelle who was so calm! She answered every question regarding my bills and explained the negotiations that LHS had with my provider. She also explained to me what services Self Pay Advocates assisted with and provided me their contact information. What amazes me is how she went above and beyond and even called one of my providers to advise that a check was sent out. Her customer service was outstanding.

Brenda Dodson Is The Best Brenda Dodson Is The Best! She is patient, kind and still in the process of helping us understand all the ins and outs of our healthshare. We need some serious hand holding and have had a rough year. But she's been our Angel sent to walk us through the process. In fact, because of her we will continue with our healthshare

Look elsewhere Look elsewhere. Needed knee surgery in May 2020. Followed their pre-approvement procedures. Reimbursement has been a several hour battle of attrition every month since then. Their tactics include saying it’s been coded incorrectly, submitted incorrectly, can’t find the paperwork, etc. A truly awful bunch to work with. End every call with have a blessed day. Received our final check today, short paid of course by over a thousand dollars. What bothers me is that they tout that they are a Christian organization doing the lord’s work. To which the lord might say get off my side. You’ve been advised.

Liberty Healthshare? Liberty NOshare is more like it! $700 claim remains unpaid in over 2 years! They took my money and never paid the service providers, even though they represented to me that they would. I just received a bill two years later that they had promised to pay and never did. The healthcare provider tried no less than eleven times to get paid only to get nothing but ignored. I contacted Liberty Healthshare to press for an answer of when the bill would be paid, and the response I got was scripted doublespeak. i never got an answer to my question of when the bill would be paid or if it ever would. I am stuck with the bill, and here I thought it was taken care of two years ago. Thank goodness it was only $675. The problem with this outfit is that, unlike an insurance company, it is unregulated. The day I receive reimbursement is the day I shall take this down.

I went with their premium program that… I went with their premium program that was to cover 100% after paying $1,500 out of pocket expenses up to $1M. They appear to have cash-flow and management issues and after nearly a year now have paid only a very small portion of the expenses related to my heart-related event. They make it so user-UNfriendly that anyone who is not tech-savvy (most older folks like me) will have a near-impossible time navigating the quagmire of their system. My credit is completely ruined and it is Liberty HealthShare’s fault.