Very poor customer service We were referred to PVM on Monday after collision. The lady from PVM was not helpful and nice at all. It was my first car accident in my life and I have never gone through the procedure involved in it. It was a huge problem for her to talk to me and repeat terms and conditions by which they work. She made up her story about the accident and she did not come back to us when she was admonished by my solicitor to review the case. My opinion: Lack of empathy and customer service skills.

Just a bunch of liars -

BEWARE AND AVOID !!!!!!! BEWARE AND AVOID !!!!!!! NEVER TAKE OUT CREDIT HIRE CAR. REMEMBER, IF THEY CANT RECOVER THE COST OF THE HIRE CAR FROM THE AT FAULT INSURANCE THEY WILL COME AFTER YOU DEMANDING PAYMENT AND THREATENING YOU INSTEAD OF RIGHTLY THREATENING THE AT FAULT INSURANCE THEY WILL INSTEAD TURN ON YOU TO GET THEIR MONEY. THEY CONVENIENTLY WONT TELL YOU THIS! THE WEBSITE STATES 'Full legal representation by a specialist panel motor Solicitor.' THIS DIDNT HAPPEN ! DO CONTACT THE FINANCIAL OMBUDSMAN OF THIS HAPPENS TO YOU BECAUSE THEY ARE NOT ALLOWED TO DO THIS TO INNOCENT MOTOR VICTIMS OF A NON FAULT ACCIDENT.

Great people to deal with Great people to deal with and very professional and friendly staff

Great help! Ref - 211454 My partner had a collision and we were fortunate enough to have the help of Toni Trainor. She’s helped us throughout the whole claims process and make sure we had a hire car within 24 hours! She made the whole process smooth making me and partner not have to worry about anything. Would highly recommend. Thank you Toni!