The most disgusting and disgraceful… The most disgusting and disgraceful company I have ever come across in my life. AVOID at all costs. After being in accident that was not my fault, my insurance company passed along my details to progress vehicle management for a courtesy car. During the time I had the courtesy car I was unfortunately sexually harassed and attacked at work, I managed to lock myself in the car, the attacker then proceeded to kick the courtesy car whilst I was locked inside and the car sustained some damage to the driver door. After calling the police and getting a crime reference number I then called PVM to inform them of what had happened. Not only did they not care about my situation, they then proceeded to send me a letter threatening debt collectors, stating that I owe £756 for the damage to the hire car (which is a Toyota aygo). There has been no empathy, care or consideration from this company, what if this had happened to their daughter or child? There has no been no explanation or breakdown of these charges, I find it very difficult to comprehend how I am being charged £750 for a dent on a car that is literally like a tin can and can easily be popped out. Not only have I been left with the mental repercussions of my attack, I am now being bullied into paying these scam artists.DISGUSTING HUMAN BEINGS ,AVOID

Great help! Ref - 211454 My partner had a collision and we were fortunate enough to have the help of Toni Trainor. She’s helped us throughout the whole claims process and make sure we had a hire car within 24 hours! She made the whole process smooth making me and partner not have to worry about anything. Would highly recommend. Thank you Toni!

Great people to deal with Great people to deal with and very professional and friendly staff

Very poor customer service We were referred to PVM on Monday after collision. The lady from PVM was not helpful and nice at all. It was my first car accident in my life and I have never gone through the procedure involved in it. It was a huge problem for her to talk to me and repeat terms and conditions by which they work. She made up her story about the accident and she did not come back to us when she was admonished by my solicitor to review the case. My opinion: Lack of empathy and customer service skills.

Excellent From start to finish PVM did not disappoint. Their service is exceptional making the whole process smooth and problem free. They are in regular contact throughout and always explain everything in full detail and a special thanks to Finlay Robinson for his excellent customer service.