Very poor customer service We were referred to PVM on Monday after collision. The lady from PVM was not helpful and nice at all. It was my first car accident in my life and I have never gone through the procedure involved in it. It was a huge problem for her to talk to me and repeat terms and conditions by which they work. She made up her story about the accident and she did not come back to us when she was admonished by my solicitor to review the case. My opinion: Lack of empathy and customer service skills.

The most disgusting and disgraceful… The most disgusting and disgraceful company I have ever come across in my life. AVOID at all costs. After being in accident that was not my fault, my insurance company passed along my details to progress vehicle management for a courtesy car. During the time I had the courtesy car I was unfortunately sexually harassed and attacked at work, I managed to lock myself in the car, the attacker then proceeded to kick the courtesy car whilst I was locked inside and the car sustained some damage to the driver door. After calling the police and getting a crime reference number I then called PVM to inform them of what had happened. Not only did they not care about my situation, they then proceeded to send me a letter threatening debt collectors, stating that I owe £756 for the damage to the hire car (which is a Toyota aygo). There has been no empathy, care or consideration from this company, what if this had happened to their daughter or child? There has no been no explanation or breakdown of these charges, I find it very difficult to comprehend how I am being charged £750 for a dent on a car that is literally like a tin can and can easily be popped out. Not only have I been left with the mental repercussions of my attack, I am now being bullied into paying these scam artists.DISGUSTING HUMAN BEINGS ,AVOID

Due to progress vehicle management ive… Due to progress vehicle management ive now got a CCJ on my name. Every time i call to speak to somebody regarding this issue they tell me the person in charge of my case isnt there or will contact me back. This issue was in 2018, Still to this day i chase them to deal with this matter and cant get an explanation.

A bad situation made better by PVM I was unfortunate enough to be involved in a write-off car collision in September 2023. My insurance wouldn't provide me with a car, even though I was not at fault, because apparently a write-off wasn't covered in the smallprint. My insurance company were also really difficult to communicate with and information was sparse and important data went missing. I contacted PVM and they quickly provided me with a good quality hire car & took over the handling of everything, and finally ensured that my insurance company paid out the money due to me, which is all sorted as of today, early February 2024. Leyla and Melissa were professional, courteous and efficient at handling my case; providing me with updates and keeping things running smoothly, and I can't thank them enough.

I have been a referrer for PVM Ltd for… I have been a referrer for PVM Ltd for many years and have found their service to be excellent from the Claims team to the Transport Department. Definitely worth using this Company.