There is no customer service 1st booking - their website said cleaning was included, it wasn't. I had to battle with the host during my stay. There was no support from them. 2nd booking, I asked a question to a host and they charged me for a booking without consent. They wouldn't refund me in full and wanted to take a transaction fee (simply pointing to their terms). My credit card had to step-in and raise a dispute. Then suddenly they were able to refund me. They all do not comply with UK data laws and refused to comply with my SAR. 3rd and final time - made a booking, the host added a random £300 membership fee AFTER the booking. Asked for help - was ignored. Do not use this platform, there is no support, no help when things go wrong. Chatbots are useless and support appears offshore with generic response sand very little tooling. They don't understand the laws that apply to them.

NOT RECOMMENDED, still owe me money They have a very sneaky way of operating. I travel monthly using any type of platform (Booking, airbnb, etc), and I am an Airbnb host myself, and I can say the way Colivng.com operates is really bad. Coliving.com promoted their accommodation as 100% free refund before 30 days, but then kept part of the booking fees. This was stated only in their separate T&C page, while in the booking page just stated 100% free cancellation, which they changed a few weeks later after I had booked already. I pointed out to customer service that what they are doing is not right and can't fool people this way, but didn't get much help. Steer away from companies like this one, if they try to fool you before even booking, I don't even even want to know what happens during and after the booking. NOT RECOMMENDED.

Coliving.com is great! Coliving.com has made finding reliable tenants quick and easy. Their platform is user-friendly, and their support is top-notch. Highly recommend! :)

Customer Service Joyce in customer service was so helpful when it came to having to cancel my upcoming stays due to a broken ankle. She was very responsive and I feel like she did everything in her power to get me sorted out with the two residences I was planning to stay at. She was an absolute lifesaver in this situation, and I will definitely be rebooking with Coliving.com once I am able to travel again.

Everything works great. Website interface and customer service I came across with coliving.com when I was planning to move to New York. The site interface is nice, and the customer service has helped a lot anytime I've had any inquiries. After my experience in NYC I can say I definitely recommend booking your stay through their platform.