I noticed a charge on my debit card in… I noticed a charge on my debit card in the amount of $29.99 by Numerade that was not authorized. As a matter of fact I've never even heard of Numerade so I'm not even sure how my personal information-( email address, DEBIT CARD INFORMATION) was even obtained. I need a full refund asap

Unauthorised subscription and charge EDIT: As evident again in Numerade's response to my review, they ignore the part that I never subscribed or authorised a payment to their service. I didn't cancel the free trial as I never actually signed up myself. Original Review: I noticed that something didn't add up in my bank account and after looking into the issue further, I discovered a monthly charge on my debit card for 4 months by Numerade that was not authorized. Honestly, I had never even heard of Numerade and I have no clue how they got my email address and card info, which is very suspicious. I reached out to them to explain the situation and request a refund - obviously, they responded with the classic template saying I didn't cancel my free trial on time, clearly disregarding my actual experience. By checking the reviews, I realised more people have dealt with the same thing. Never before have I had such a problem. The fact that Numerade has a no refund policy and doesn't take responsibility when unauthorised subscriptions and payments are made tells a lot. Awful.

what made my experience great was the… what made my experience great was the past questions, study guide, lots of quiz. The company is good at helping and making study looks so easy, they made sure they email every important update. i will recommend numerade anyday, anytime , anywhere👍

Quite possibly the worst service I've ever used I got this service to help with an engineering problem I was having difficulty solving and I saw that they claimed to have videos on how to solve it. Upon unlocking it I quickly realized that the educators they are using don't know anything. I looked at 4 different solutions to the same problem and all of them were different and they were all so far off it was almost funny. The problem I was trying to solve was a finite elements problem and the "experts" were solving it as a statics problem which in order to do they had to make up fake dimensions. Anyone who knows anything about engineering at all would know not to do that. Somehow their AI managed to do a better job than the people did however it was still very wrong. At a minimum using educators who are obviously incompetent is a bit sketchy, but it doesn't stop there. These wildly incorrect solutions also had massive amounts of thumbs up and no thumbs down. All of them had more than 20 thumbs up which anyone who's ever used Chegg before will know that 20 thumbs up is a lot and the problem will usually have been up for a long time. All of these had been up for under a year and still had a ton of likes. This tells me that they are putting up fake likes since the class that this problem is from is super small. This is obviously scam behavior. I canceled my account long before my trial ended so I will update my review once the trial period ends if they try and bill me for it.

Unexpected full year charge after the… Unexpected full year charge after the trial ended but all sorted with a refund, Kaitlin was very helpful.