The house was not clean upon arrival… The house was not clean upon arrival not stocked with towels, toilet paper, etc. We reached out to the office multiple times and waited several hours for a cleaning “crew” to arrive - which consisted of one woman with her daughter. They did not finish up until midnight on our first night. I felt terrible for the two of them, as I’m sure the oversight was not their fault. The only silver lining was that we were reimbursed for that first night’s stay. It wasn’t a great first experience that’s for sure.

I got electrocuted from an exposed wire… I got electrocuted from an exposed wire for the radio/stereo. Both mornings we all woke up to deafening construction noises. The machine noises continued throughout the morning. Wanted to go on vacation to rest and relax but that was not at all the way that it went. Wanted tovplan several trips throughout this winter especially with the coming rain/snow this week but may have to consider looking elsewhere

The unit we stayed in was unsafe The unit we stayed in was unsafe. We were unable to use the fireplace without smoke filling the unit. This was even after calling the office and someone coming out to inspect the flute and ventilate the unit. (We also did their one log slow start to warm up the chimney they suggested over phone). The heat worked in the bedrooms but the main living area and kitchen got really chilly without the ability to use the fireplace not to mention the health risk to us and our 6 month old with smoke/ carbon monoxide filling the condo. When we got home everything we owned smelled like a camp fire. This should be addressed before renting this unit to anyone. Pros: proximity to village, clean, two nice size bedrooms on different levels for nice privacy, nice large hot tub with easy access from indoors. Decent for price if they figure out the fireplace issue. Cons: fireplace unsafe (cold in main living area without it), one small bathroom with small shower, lots of stairs (split level), uneven flooring in kitchen and bathroom.

Unresponsive, filthy and overpriced Unresponsive and the rates are too high. We paid way to much for cleaning and the places was filthy. Visible hair and dirt on the hard furniture. The upstairs bed was like a ROCK. I tried numerous times to email Big Bear vacations and noone ever responded to make it right. I will never book with them again.

Very disappointing Very disappointing, we arrived to a cabin that had not been cleaned, we found poop next to one of the beds. A lot of the utilities barely worked. Overall a very disappointing experience.