Overall satisfied, support could be better though Support could be better. However, after being quite insistent, I finally managed to get my application processed. I'm very happy with it, but I do have to point out the somewhat poor support offered by the agency. I had to submit three times the same documents to get verified. I also had to consistently insist to get my application moved forward and my emails read. I did have an overall positive experience, but you must be insistent.

Just don't You're going to be looking for a place to live in Boston, DC, New York, wherever. You're going to see that a vast number of living spaces w/roommates are managed by this company. You're going to look up reviews and think the same thing I did. "There's no way they can be that bad, right?" And indeed, right. There's no one way Splitspot can be that bad, just a thousand different unexpected ways that will assail you throughout your time living at one of their properties. Lack of responsiveness, weird fees out of nowhere, lack of responsiveness, no legitimate or serious vetting of your roommates, being told to try nonexistent fixes for utility issues for days before someone was sent out (I can't push the red button under the sink because there is no red button under the sink), and did I mention the lack of responsiveness? You're going to try to rationalize the choice -- well, they have most of the listings in the city, they must be legit, right? Please don't make the same mistakes I did. The only reason this isn't 0 stars is because the site won't let me and the bathroom ceiling only started leaking brown goo a few weeks before I moved out, so comparatively it wasn't too much of a hassle. If you're desperate and think you can't do better, believe me, you can.

Terrible experience Terrible experience Lacked proper communication, from begging to end They only provide an automated text-only phone number, and do not reply to emails They send cryptic messages with little information on what / how to do what’s next They often go back on their word and backtrack (accept your application then rescind, send you a lease and then give the property to somebody else) so you cannot trust them

This company is ILLEGAL This company is ILLEGAL. They CHANGED THE LOCKS on the doors WITHOUT notice. Tenants were LOCKED OUT OF THEIR OWN HOME. They refuse to make necessary repairs including FIRE HAZARDS. They put tenants in hazardous conditions. I have been in two different rentals under Splitspot. Splitspot is the MOST ILLEGAL company I have ever personally known. They must have the most incredible legal team because they should have been sued about five million times by now. NEVER EVER use Splitspot. EVER.

Inhumane living situations FILTHY apartment. The house I live in has NEVER been deep cleaned, there are even hair from previous tenants stuck to the walls. CRAZY expensive for what it is. Damages are not taken care of (they send YouTube videos instead of professionals) and we also have a massive rodent problem - they said they would send an exterminator, guess what, somebody came and put up ONE (!) additional trap… no serious solution to the problem! The company does not care at all that people are living in inhumane housing situations. I am considering taking legal actions against SplitSpot mainly because of the health concerns that come with the housing. Please spread the word that people should avoid SplitSpot as much as possible!