Pleasantly surprised and happy with the company!!! So far everyone with Great Jones has been super awesome and helpful. From the application process, to the move in team, I couldn’t be happier. Special shout out to Rodrigo Gonzalez and Robyn for them taking the time to work with me specifically and always email me back. Of course I was skeptical about the negative google reviews but we went ahead and gave it a shot and I’m so glad we did! Hoping living in a great Jones managed property is just as great as our moving in process!! Thanks so much to this company.

I recently got an email from great… I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. I'm trying to ask what the reason is. I have always been a good, respectful tenant. No communication.

Save your money and sanity! Save your money and sanity! I wanted to share some additional follow up issues I’ve experienced with Great Jones. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. They have refused to release the funds they kept in reserve for the properties. Despite me telling them not to keep reserves on file. Now they are using those funds post management time frame to charge me for landscaping and utilities. That’s right they charging me fees when they’re no longer managing the property. This company has shown they are not only incompetent of effectively managing a property. They are also thieves. Stealing money from their client base. Stay away or it will cost you time, money and then peace of mind they’re supposed to provide by managing a property.

Do not let them rent out your home they don't care about anything but getting paid and they violate leases From the time I moved into my place I had issues. They lied to me and my neighbor and said we had separate meters and it turned out to be a lie. They refused to fix my roof and floor the septic tank started to overflow into the yard and no one ever came to fix it so I called the city and they cited them multiple times to no avail. May 1,2023 my home was condemned by the city of Jacksonvilles code enforcement. I've been contacting them about my security deposit and for some reason they're giving me the run around I've contacted lawyers. Everytime I had issues with my home I put in work orders and sometimes they'd do them but the most part they didn't but they would threaten and harass me about the rent. I stopped paying when someone from latchel told me the home owner said he didn't have enough money to make the repairs. I left my home and stayed with a friend because as I stated my yard was flooded with septic water and I work for Coca-Cola. I've been out that home sense may and they still haven't sent my security deposit. I have all emails and pictures of the damages and them refusing to fix the home. I wish we could post pictures because the world needs to see this.

Property never got rented and no sign of deposit refund My property didn't get rented and turns out they hadn't progressed the basics on their end for months. I lost 2 months worth of rent while they kept assuring me they were working on it. I wisely decided to cancel their services and have been waiting several weeks for them to refund my deposit of close to $1,000. They stopped replying to emails about the deposit. Currently seeking legal action. Meanwhile, another property management company got it rented in 1 week.