10/10 service from Keystones Property 10/10 service from Keystones Property From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition

No integrity, Lack of Professionalism This is a review from a buyer's perspective. I have been unprofessionally treated by Keystone Property during a recent purchase that fell through. During the entire process I was lied to by Hayley and Jay about the seller's intentions about sending the paper work. For 3 weeks I had to call them again and again only to be told not to worry. In the end I was told that seller was trying to buy another property and that did not go through so he is backing away from the sale. This was vital information as throughout I was told that property is not in a chain and the seller intends to leave country. A vital piece of information was not told to me honestly. While they maybe good for sellers please beware if you unfortunately end up as a buyer dealing with them.

We recently sold our property in RM7… We recently sold our property in RM7 through Keystones Property. Huge thanks to the team, especially Adil, Jay and Ross who have been excellent from start to finish. They offered a professional, friendly, efficient service and were always on hand to answer any of our questions. We would 100% recommend them to anyone looking to sell their property in the area. Great job guys!

Best estate agent in London Best estate agent in London , always help find best solutions for the clients, we are so lucky to get our nice property from Keystones , and best wish to Scott and Keystones ,will definitely recommend!!!!

Simply the best!!! After swiftly finding us a buyer for our house, we came across complication after complication with the sale. Everyone involved at Keystones have gone above and beyond, they have been patient, and have had nothing but kind and reassuring words for us, in a time when we just didn’t think we would see the end! Thank-you for your continued persistence, your professionalism, and total honesty, even when it was things we didn’t want to hear, the whole way through. We had total trust and faith in every decision that needed to be made. We Couldn’t recommend your services more. Thanks to you all again…5 ⭐️