do your homework and research, and go with another company Horrible - this company used to be called Big Apple Living and had to change names due to the unbelievable number of bad reviews. There are no background checks done - if you have the money to pay rent and sec dep, congrats, you have a place to stay. In my last month, they had someone move in to the room next to me with SEVERE mental health issues. very loud during sleeping hours, very disturbed individual. did not feel safe. didnt say anything to aya as i was already due to move out, but nothing would have been done anyway. you do not get to talk to the current roommates before moving, no way to vet who you will live with.

Carmel Lonstein is very helpful Carmel Lonstein is very helpful and does her best to explain me the rental policy and try to find the best housing for my needs.

Ninorka chaljud Ninorka chaljud The cleaning service is great. I never had cleaning service earlier, which has been an issue when sharing apartments. The only time I experienced cleaning service before has been prior to a new tenant is coming into the unit I’m renting. My experience from those situations is that the cleaning is not always done properly or with continuity. Which is why I’m very pleased with the work Ninorka does in our apartment. It smells fresh and clean when she’s done, and the place looks spotless. The continuity she provides with her cleaning service, also makes it easy for me to care for the apartment and keep it clean and hygienic between her cleaning sessions as well. Thank you Ninorka!

Carmel's service in assisting me with… Carmel's service in assisting me with finding a sublet in New York over the summer was exceptional, to say the least. From the moment I reached out to her, she demonstrated unparalleled professionalism, attentiveness, and dedication to ensuring that my housing needs were not only met but exceeded. First and foremost, Carmel exhibited an impressive knowledge of the New York rental market, providing invaluable insights and guidance throughout the entire process. She took the time to understand my preferences and requirements, meticulously curating a list of potential sublets that perfectly aligned with my needs. Her attention to detail and commitment to finding the right fit for me truly set her apart. What truly stood out about Carmel's service, however, was her unwavering support and understanding when I encountered a family emergency during the subletting process. Despite the unforeseen circumstances, Carmel remained incredibly responsive and proactive, ensuring that my needs were prioritized every step of the way. She went above and beyond to accommodate any adjustments or changes necessitated by the situation, alleviating much of the stress and uncertainty that inevitably comes with dealing with such challenges. In addition to her exceptional professionalism, Carmel's genuine empathy and compassion truly made all the difference during a difficult time. She handled the situation with grace and sensitivity, demonstrating a level of care and understanding that truly exceeded my expectations.

Extremely Helpful Carmel helped me throughout this entire process of securing an apartment. She helped me search for apartments that met my needs and was incredibly helpful. She answered all my questions very quickly and was super nice. An amazing experience finding an apartment in NYC, can't say enough good things!