Excellent customer service and great… Excellent customer service and great training and troubleshooting. I've always gotten an answer (almost immediately) when I run into issues.

Very poor experience As a small business owner we were fortunate to get federal grant money to help get us through this difficult time. That was fantastic but the grant was issued through ZoomGrants and that aspect was far from fantastic. The site was nearly impossible to log in to most of the time. You could literally type in your username and password and go for a jog around the block. By the time you got back your account would just be opening up. So the servers are extremely slow. Also, an issue I had was E-signing a document. After I submitted it I immediately realized I needed to correct an error. There was no way to do this I understand that the traffic volume was large due to a larger number of grants being issued BUT there is no excuse for how pathetically whimpy the current platform is. It feels like the whole thing is running off a single server stuffed in a closet somewhere. Without a doubt this is the worst online experience I have ever dealt with.

Timely and Professional Marty, Dylan and company are always timely in their response to any of my questions. They are very supportive and professional. Very glad to work with them and use the ZoomGrants product.

It would be nice if that course had… It would be nice if that course had been defined a little better. Definitely 101 nicely presented. Tabs covered would have helped also. Looking forward to the next one.

I like Zoomgrants I like Zoomgrants, but I struggle with changes that are just rolled out with little warning. Training covers the new enhancements, but other software I've worked with had a process and the ability to control what was turned on when. This allowed us to alter business practices to stay with the changes.