Fast Fast, friendly and hassle free!

Same as previous Customer Took £450 on line. No driver turned up and no way to contact them. Also worrying as they have a copy of my driver's license. Watch this space!

Customer service call I called today to ask about why I had an invoice when I had my card attached to my account. I made an account as soon as I got my invoice the first time. By the time I got my mail it was past the 14 days and I didn't realize. I didn't even know there was a 14 day limit. I called to try to figure this out and the lady that answered was not helpful at all. She was rude, did not sympathize with what I had to say. She basically said "too bad". I asked her to connect me with a supervisor. She said that the supervisor was with someone else and would call me back. She has not called me back. So I am not sure she even relayed the message to her supervisor. I also told her I had requested to take the survey, she disconnected me before I could do the survey. I don't mind paying the tolls and you know what I will even pay the fees but no need to be rude on the phone.

20 century company I-Pass service is 20 century company. I called them today trying to change credic card, - no way. They suggest only do it on the phone and this process did not work. OK, then they promissed ti do it manually, take a whole day, a Superwiser may call you any moment! I tried to restore my access on web. No easy way, either.

Beware out of state drivers! Beware out of state drivers!! I am from AZ, the iPASS system charged me fees/fines because my trailer plate was entered as a trailer. When I called in to discuss the charges I was informed that I would still be fined for not knowing that AZ plates are all considered passenger plates in the iPASS system. This is complete extortion, money grab. I will be disputing the charges on my CC and posting this review in every social media outlet I can see the name iPASS!!