Kafene

44 W 28th Street, 17th Floor, 10001, New York, United States
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4.15
Based on 20 Reviews

5

75.00%

4

5.00%

3

0.00%

2

0.00%

1

20.00%
About Kafene

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.

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Amanda
GB

The sales person GREAT! Delivery not so much :( The sales person (Gabriel) was amazing! Kind, informative, straightforward about the process. What I didn’t like it that it took two weeks for my couch and ottoman to be delivered. Also I received this email for the survey and a text about my payment plan stating my purchase had been delivered when it had not yet! Made me nervous that it was taken somewhere else. And no one called me about delivery details… I had to keep bothering the sales rep for information (which was kind of him to do and prompt every time) On the day of delivery I had a doctors appointment set for both myself and my 2yr old son so it made logistics of timing difficult. They should have called to schedule!

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Nick Sr.
GB

I would like to leave no stars but it’s… I would like to leave no stars but it’s not possible. This company cares nothing for its consumers. I am 2 days behind the 90 day period and they will not work with me within these circumstances. They say if I have called the office on a day that their office was closed then they would be able to help. I would never recommend anyone use this company. I will pay the balance due on my merchandise and not another penny ! Completely unethical and unreasonable I feel as if I’m being robbed ! They want me to pay $3411 to finance $2400. Almost $6,000 completely unreasonable

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Brandon Hammack
GB

Mike Mike, who sold me the mattress is by far the best customer service person I've ever dealt with. Very honest and very knowledgeable which made the buying process very easy.

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Allison Jenkins
GB

Misinformed lease was done on 12/18/23 for 1,800.00. I made several payments and had a balance due of 200.00. I went online to pay today 3/20/24. I thought I may have a little more in interest. It says my payoff is 1717.07. I will never lease from them again. I will not be paying double. I spoke to a manager and was informed they went over the contract with me and that was true, however, they didn't tell me I would be paying so much in interest past 90 days. I was offered a deal if I paid 1052.00 by Monday it would be settled. They said if I was 1 day late they could assist. I was truly misinformed and the details of the contract were not explained in full detail. Kafene is truly ripping people off. I will contact the BBB and the attorney general. This will affect my credit. I am so upset I didn't make the payment Monday.

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Christopher R
GB

Great service ty -

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