Cole Sexton
GBThanks to RMF Our loan RMF specialist Ms. White provided me with help, guidance, and knowledge for me to help my mother, myself, and my siblings keep our home and better plan and prepare for our financial futures. Mostly, I'm grateful that my mother will be taken care of and able to stay in her home.
Doug Edmiston
GBNo Business in Customer Service I was put in contact with Joe Walker of RMF, and was treated more dismissively than I have ever been in my life. I told him that my Mother died two days earlier, and that I was looking at my options for keeping her home. He asked my age, and when I said 59, he blurted out "you're not qualified" without hearing ANY specifics. I actually will qualify in 9.5 months, but he didn't want to hear that, and was ready to hang up. I asked if he was with RMF, because with some mortgage lead companies, it's hard to know, and he went ballistic, and accused me of "having an attitude". By asking what company he was with, I had an attitude. This man has no business being in customer service period, let alone the mortgage industry.
V. Baker
GBYou're in the best of hands with Karen White. No better way to express my appreciation. A take charge person without being controlling. She really does know how to get it done without any hic-cups. I wouldn't hesitate to recommend her to any family member or friend. Now if she only knew how to fix cars. Thanks, Karen.
John & Tonya
GBWe were very pleased! Larry McAnarney was very thorough and responsive as we process our reverse mortgage loan. He was always available when we needed him and very prompt in his responses. He knew his product well and communicated with us in a way we could understand.
Scott Johnson
GBConfusion and questions Poor communication between client and lender. Way too long of a process. Disappointed with two appraisals. After the first was considered too high, we had to wait for a second to be scheduled, and completed. The first appraisal seemed thorough and took a little over an hour. The second left so many items unchecked, and took about twenty minutes. No attic inspection and no questions about the solar details, until a phone inquiry at a later time. Overall, not a very satisfying experience.