Hands down a great experience Hands down, what made my experience with Gold Alliance great was Ms Tracy Hymes! She was a constant source of information, keeping me in touch all along the progress of my purchase, then going beyond the call of duty to act as my personal FedEx tracker, when a cyber glitch prevented me from doing my own tracking! This was my first experience purchasing gold online, and I was a bit nervous about what to expect, and had I made a mistake, etc. The crew coordinated everything perfectly, with Tracy keeping me in the loop. I would order again in a heartbeat!

Very and happy with transaction Very happy with Joni and Fred .They were both very helpful In transferring my retirement Ira and Fred explained all to us as far as investing. LOOK FORwARD TO WORKING WITH ALL IN FUTURE. They are knowledgeable and they seem willing to take a call readily and not make you feel it is an inconvenience.

Excellent I worked with Kevin Troy who was so patient and explained thoroughly the gold buying process. Kevin answered all my question and was super patient. The entire transaction was very secure. It was a pleasure dealing with him and I will definitely keep in touch with him.

Felt hard to work with for a beginner Original post: 2/22/21 Very difficult to get prices. Felt like straightforward questions were avoided that could have tied the agent down to lower spreads and essentially make less on retail. Felt like a few times I was steered to purchase coins/bars I was unsure about when I mentioned often I was trying to stick to items found on websites like BullionValues, etc. so I could establish a baseline on a safe, wise decision. GA's stock seemed very limited when it came down to the final hour. To sum it all up, I wouldn't suggest Gold Alliance if you're a beginner and can't hold your own while discussing big purchases. To end this review with something positive, they are very professional people and their fees are some of the lower fees out there. UPDATE 3/11/21: (after seeing CEO's response) They say conflict raises the dross from the depths of people's hearts. One, every distributor opens up an account for free. It was difficult to get prices from GA's broker until the final hour when they saw my money in the custodian's account I went with. Two, a novice wouldn't call these coins "exotic." They're mass produced, generic coins (AU kangeroo 1oz) and GA's prices were significantly higher with the only generic coin prices they shared with me, so I assumed they would have been significantly higher with the kangeroo if they would have had any in stock. I was originally told it was a five months wait for the Am Eagle and encouraged to go with an "exotic" sceptre (India) instead. My original motivation to write this review was to help beginners to take caution when pursuing a gold IRA with GA, encourage research, and advise to talk to several brokers to compare service. It was not intended to bash GA. All that said, there's something not healthy with this place. After 20 minutes of leaving my honest review (was 3 stars) of how I FELT when considering their business, I was called up and pressured to remove my post saying "the CEO was going to listen to all of our phone conversations (that I didn't even know were being recorded)," and I was called "vindictive" and "small" by the broker! I was TOTALLY shocked! Then, as you can see with the response below, I was called a liar and the CEO used leverage by stating "the BBB rejected my review." (exact same review as above btw) Come to find out, the BBB's rating system is seriously flawed! Check out how their system works by googling "is BBB legit." $$$! I dropped the rating to two stars even though it should probably be one. Trying to be honest by leaving room for misinterpretation. Last point I'd like to make is, I was never a "customer" because I never felt a peace about teaming up with this company. Now I know why! Holy cow! (eyes wide open with shock) To anyone who reads this review: Also take caution that Trustpilot only had ONE review in February of 2021 against GA! I also learned that businesses can "reset" their reviews at many review sites, including Google.

Wow,thanks Brandon!!: Jed and I are so greatful to you, and Gold Alliance. What a real nice ,and easy transaction we had. Very professional and curtious services. We look forward to working with you in the near future, thanks again Brandon and everyone at Gold Alliance!! Straight A's from us, sincerely, April Edelmayer.