I have been working with Heather… I have been working with Heather Ho/Senior Account Representative at Rosland Capital for over 10 years. With every interaction with my purchases and process, she has been "right there" to walk me through what needed to be done. She is a "5 Star".

I ordered gold and silver I ordered gold and silver, which was to be shipped by a certain date. It wasn't, I got it about two weeks after I expected. Then it didn't go to the address I had specified so missed the first delivery. Then the next day FedEx gave wrong information all day and I told them I would pick it up, then it was delivered unexpectedly. Then, the gold was there but not the silver for whatever reason. It was a stressful and aggravating experience and it isn't over yet.

Bad experience returning my coins Sold my gold coins was told it would take two months to get my check. Had to call to see what happened to the check My agent had no clue thought I received my check had to look into what was going on. I was told the wrong information by my agent and the person looking into the matter. Very poor communication on everyone handling the returns of my coins from shipping them to contacting me that there was a problem when they were received from the warehouse. The outcome was I finally received a check but not the full value of the coins I shipped, It seems coins were missing, and no one told me they were missing until I asked why I wasn't receiving the full value the outcome was there was nothing they could do for me. Was very unhappy with this company will never deal with them again.

TRACY H. TRACY H. February 27, 2024 To Whom it May Concern: Regarding: Heather Ho, Senior Account Representative Rosland Capital, Los Angeles, CA A few years ago, I called Rosland Capital to ask about precious metals for my IRA account. I was referred to Heather Ho, and that was my lucky day! She thoroughly answered all my questions. I knew I was in good hands with Heather. She certainly knows how to inform a client and gives various choices with a clear explanation of each. I have made additional purchases through Heather. I have also contacted her several times with questions. She never disappoints me because she returns my call as soon as possible (same day) and gives answers I can understand. Heather is a FIVE STAR person. She follows through to the completion of a purchase and follows up with me to be sure everything has met my satisfaction. I highly recommend Heather Ho of Rosland Capital in Los Angeles!

Extremely knowledgeable and can explain… Extremely knowledgeable and can explain information exactly the way you can understand. I’ve never seen such honesty and compassion at a business. Knowing whom you’re dealing with along with TRUST I feel safe and understand the process! Heather Ho definitely knows the market and she cares so much for her customers! I definitely would do this again