No existing live representative that… No existing live representative that can assist existing clients. They are all automated. If I can give zero star, I will do it.

excellent interaction As always the agent was friendly, helpful, and very pleasant to work with. We found the issue and fixed. I have no complaints with interaction and all previous interaction. service has always be a great experience.

ALL MONTHLY PAYMENTS MADE NOT SHOWN TOTAL OF 7 unable to have our payment record updated to reflect payments made over the last 7 months,we have sent in copies of bank money orders several times,made many calls,did the request to have a review, spoke with the law firm and sent them all the info still no help from anyone.it seems our payments are being held to force us into foreclosure.requested a face to face meeting to sort this out but was told Rushmore does not do this and we should contact HUD

Wrong payment Your company sent payment to cover my hazard insurance to the wrong address. As such, Farmers Insurance was about to cancel my coverage. When I finally got passed your computer software and reached a live person, Abby, your agent was helpful. She discovered the problem, and sent in another payment to the correct address for Farmers. The problem should be resolved, but I will not be sure until I hear from Farmers. This issue should never have happened in the first place.

Understanding and kindness ✨️ respect to… Understanding and kindness ✨️ respect to the situation with the task regarding, solving the problem. Very helpful and her attitude was really helpful for me. Thanks.