Helpful Team Members.Cindy Wang was very helpful in setting… Cindy Wang was very helpful in setting up my mortgage refinance. She answered all my questions and kept me informed on the process. I have been dealing with Rocket Mortgage for quite awhile, and have always found everyone to be knowledge, kind and considerate,

It takes much longer to get qualified for a loan than their advertising says. They give you the impression you can get your loan as soon as tomorrow. Everyone I had contact with was personable energetic and patient. We talked laughed and had a pleasant experience and still got the job at hand taken care of. The tasks that were passed down could have been less in my opinion but then I'm not sure why you needed some of the verifications but I guess some people aren't straight up and forward with their info.

Ian has been amazing Ian has been amazing, keeping me informed via personal phone call and or email every step of the way. Very personable and professional. Making sure I am familiar of everything going on and understanding all of it. This is our 2nd time using Quicken / Rocket and this time is by far much more convenient and enjoyable.

Sarah Pepper is a jewel .. Sarah Pepper is a jewel ... she deserves a raise! She was with me every step of the way during my re-fi process and made it happen for me. She is a true professional. I value my relationship with Rocket Mortgage and have shared my experiences with others. Thank you.

“Quicken” is an appropriate name! The loan representative has been very kind and helpful throughout this entire process. I felt like he took a personal interest in our situation. Things moved along very quickly. The only downside is that some of the timelines felt pushy and left little wiggle room.