Process was slow and inefficient.i have… Process was slow and inefficient.i have requested my closing documents twice, with no response. I need my account number to set up my online account. I asked for my monthly statement, no response

John Jay Buchtel was my primary contact… John Jay Buchtel was my primary contact for the process and was extremely courteous and helpful throughout the process. However the process and supporting organization did not appear to be very well coordinated / informed.

Marc Ortsman handled my transaction… Marc Ortsman handled my transaction from start to finish in a most professional and friendly manor. His calculations and explanations kept me informed and comfortable with the details of my Reverse Mortgage. He took time to attend to details when they came up. I highly recommend him for a raise at his next review. Ray Martin Cerimeli

TRUSTING YOUR LOAN OFFICER SINCE THIS WAS OUR FIRST TIME WITH THIS TYPE OF LOAN, WE COMPLETELY RELIED ON OUR LOAN PERSON, CARLA, AND SHE MADE THE TRIP VERY EASY . ONLY WHEN SOMEONE ELSE SENT US PAPERWORK DID IT BECOME A LITTLE MUDDY. WHEN YOU START WITH ONE PERSON , YOU RELY ON THEIR KNOWLEDGE AND EXPERIENCE. THE SIGNING WITH THE NOTARY WAS A LITTLE ROCKY BUT EVEN THAT WORKED OUT. WE KNOW THAT WE WERE PESTS ABOUT WHAT CAME NEXT AND CARLA ALWAYS KEPT US STEADY. WE THANK YOU FOR EMPLOYEES LIKE HER.

Living the Good Life Great service and knowledgeable people!! Your agent just made us feel important and valuable as well!! Customer service is fantastic and our experience with AAG is one we will never forget. We will be recommending your service to friends and family in the future. Thank you so very much for helping us to be able to live comfortably in our remaining years.