Be Prepared for Shenanigans and Charges I was charged for "not providing proof of liability coverage" for 3 months on my new rental property. I gained other coverage and provided it at the start of my lease. When I wrote and asked if they had received it, if it met the requirements, and if they had informed the property management company of this, they responded twice, the two emails being sent four minutes apart from the same email address, stating that the proof had been declined due to the additional interest section of the policy being wrong. Each listed a different way to list this, so they weren't even in agreement from the same department at this company! I responded with copies of their two disagreeing emails, the initial "you need renters liability insurance" email from my property management company, and the section of my signed lease that shows the how the property management company wants it entered, and that method is exactly how it appears in our insurance's Additional Insured section. I sent this all along to them a few minutes ago, CC'd my leasing agent, and telling him that I would be speaking with him soon. This whole scenario seems like a money grab. Oh, did I mention that they never mentioned UP FRONT that they thought there was a problem with the insurance policy? Nope. Not a word. I had to get fed up and send them a very succinctly worded email asking what the problem was. Now I have to send them their conflicting answers and show that their answers do not match the instructions in my lease from our property management company? This is RIDICULOUS!!! But since I love showing companies how ridiculous they are, I'm all in on this fight.

No support when actually needed Someone shot at our home from the outside and ran away. Nobody was hurt but a television was damaged. This insurance company did not cover our damages and said since it’s vandalism it’s up to us to replace our damaged belongings.