Not the peace of mind it seems What an almighty rip off - have been with Pet plan for years and find every way not to pay out with excessive and increasing yearly premiums as your pets age. Seriously -I urge anyone considering a policy - to review the option of putting money in the bank each month. A surprising number of vets agree this is a better option.

Absolutely fantastic company Absolutely fantastic company, honestly couldn’t say enough good things about them, I wish I wasn’t leaving this review as it means my much loved dogs was unwell but sadly these things happen, petplan was there for me, the bill was no small amount either but it was paid in full without any hassle at all! They are fantastic and I wouldn’t be without it now.

Quality Service from Petplan We have been a customer of Petplan for many years. Unfortunately we have had to make a number of claims over the last few years, particularly for one of our cats. Petplan have been consistently quick and efficient in settling the claims and always with reasons and clear explanations for their decisions. Sadly we have just lost this cat and they offered their condolences, paid the claim and instigated cancellation of the policy. Whilst not the cheapest, they are worth every penny.

Thank you, Stacy, for your assistance Thank you for your assistance, Stacy! Who knew getting my dog’s records would almost be as complex as my own? Today, finally, Stacy said she’d intervene and request those forms on my behalf so that our claims could be processed. 🤞🏾I appreciated Stacy’s patience and kindness. Please thank her for me.

Beware and double check your policy. Petplan added exclusions to policy after it had been issued and did not inform me of there addition. I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance. Petplan received a vet report saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700. I don't think so... I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked! I cannot think of any other reason for their actions. Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered practically every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.