Dear Richard, Dear Richard, Thank you for providing various clients in your applicable and approved areas of the country with alternative medical plan options through Custom Health Plans. Joseph (Joe-NYC)

Meeting the customer’s needs. Rich is always willing to explain the different healthcare plans and help you through the process. I appreciate him getting back to me promptly. He truly takes care of his customers.

Custom Health Plans steered me to… Custom Health Plans steered me to Golden Rule Health insurance, which does not follow either federal guidelines for Affordable Health Insurance nor it's own rules concerning pre existing health conditions. Custom Health Plans agents may not be responsible directly for the insurance companies decisions but should understand that this is the nature of this insurance company and no longer recommend them or send customers to them. They have this responsibility. In you reply you indicated that the plan did not adhere to the affordable health care standards regarding preexisting conditions. I acknowledge that. The plan did state that a five year exclusion period in which any preexisting conditions where active was the standard. This is Golden Rules standard as both written and explained by you. When our doctor sought base line test concerning a preexisting conditions, causing expense to Golden Rule, they cancelled the policy due to the expense, not due to our following their rules. This is an unethical act where they did not follow their own rules. You should think again about working with such a company.

Richard Monello is great! Richard is great. Makes complicated health insurance easy to understand and recommends the right product for his clients. Our family has used Richard for 5 years now and we will continue to use him in the future. Not easy getting your own health insurance...too many companies, products, deductibles, caps and restrictions to fully understand without the help of a professional. If you use Richard Monello you won't be disappointed!

Richard was very helpful in helping me… Richard was very helpful in helping me find a Health Plan when we relocated to Dallas/FW. I was retired, but not eligible for Medicare at the time. His expertise of the Health insurance business and the insurance laws, was a huge asset to finding the right Health Plan. Professional, Knowledgeable, Responsive and Friendly! Thanks Team!