SHE TAKE THE TIME TO HELP!!! She take the time to to help me and find the best option to my husband and me; Inclusive when the reason of my call it wasn’t get a better insurance she help us to save our money !! I’m so grateful with Courtney Forr!!

What made my experience so good was the… What made my experience so good was the quality of customer service knowledge during the call. Micheal Ross took the time to review and explain the policies when I had a question. Valuable info about how the out-of-pocket expenses work, the deductible, and what plans offer health incentives. It was straightforward to talk with him. He cared about what options I made versus just rushing the process to get another caller.

Bless her heart she was trying to help… Bless her heart she was trying to help me as best she could. I just didn't understand what was going on because I got a pop up on my phone out of nowhere. I don't think I made her aware of that. But the rating isn't for her. It's for the company that she works for as they use intrusive ways to get people's money because they prey on people who have no choice but to comply because of the plans they have. Then I get that pop up again and get lied to again about what benefits I have. But if this company thinks I'm benefitting from them scamming me. They have another thing coming.

The representative Thai went step by… The representative Thai went step by step with explaining my plan with me and answered all my concerns. He was patient and brought attention to health related questions I didn't even think to ask. That's why my experience was great!!

Courtney was both very knowledgeable &… Courtney was both very knowledgeable & both helpful & patient making sure that I understood the info. she was providing to me about health care plans as well as repeatedly asking me if I had further questions making sure that my policy coverage needs were met & that I was clear on coverage & cost options. She helped me not only reduce my mo. premium Co-pay, which was most helpful as l have very limited income. and helped me enroll in a $0.00 premium plan that is very adequate, comprehensive & meets all of my current health care needs. In addition to being so helpful, she was most cordial, courteous, kind, supportive & in general a joy to talk with. Fyi ...I am a retired Social Worker LCSW of 30 years & would easily say that my experience w/of Courtney was excellent & that she is outstanding in her role as healthcare phone specialist.