Paperwork process was a pain Paperwork process was a pain, but when my car was delivered, I was really happy.

Customers satisfaction Working with the customer like two payments of $50 to meet the down payment and extending the payments from 12 months to 24 months to help people like me who are on fixed incomes. However, the proof is in the pudding when it come time for US Automotive Protection to accept and pay the first claim. Talk is cheap and I heard a lot of talk but now it will take action and $$$$ to fulfill the contract. I am of the opinion US will keep its obligations to its customer.

Not a good warranty company the warranty wasn’t explained well . i’m unsatisfied with the whole process i’m trying to cancel and a person over the phone got loud with me raising his voice all because i want to cancel . said he would call back and yet hasn’t

Friendly customer service Called customer service today and had a long interesting and informative talk with Joe. Talked over different comparable rates and theirs fit the bill of what I need at the end of the day.👍

We fell for it! They send you an unasked-for post card in the mail asking for your current milage and in very small printing, easily missed they say they're not affiliated with any auto manufacturer. Once you've given them the milage they're immediately asking for your credit card number or bank account and wanting $100. And once you get your "confirmation" e-mail, they're covering you for nothing more than what your insurance already is. We're now out $100 and waiting 10-14 days for a new card to be mailed to us! All they're hoping for is lack of information leading to confusion and they got it from us, don't fall for it yourself. Have since found out these people are not accredited by the BBB, have a long pattern of complaints, and had Government action against them in 2022.