Jo'ann G
GBWe paid Rom Right premium in full when… We paid Rom Right premium in full when we paid for our trip, long in advance of departure to cover preexisting conditions. After trip was cancelled because of Covid danger, we received a refund from Roam Right for less than half our payment, essentially because we were “covered” for the period prior to our departure. We were covered for what, I question. This us why people question the value of trip insurance
Raymond D
GBagent was very friendly and knowledgeable agent was very friendly and answered all my questions and helped with application process
Jen Diaz
GBVery helpful Very helpful. I called and had a few questions about an annual policy. The kind lady answered all my questions, gave me the prices I asked about. I made a decision and purchased my policy all in less than 10 minutes. Always a pleasure to deal with.
Barbara W
GBTrustworthy company! We were in Italy last fall and my husband’s passport was stolen which delayed our return. Roam Right answered right away when my husband called. I could hear the customer service agent over the phone talking to my husband and walking him through what we needed to do. My anxiety immediately was calmed. We submitted our claim and were refunded almost all our losses. I won’t use any other company!
Ashley
GBKnowledge and Patience Make a Difference Helen was extremely patient and helpful while we added numerous excursions, transfers, and hotel costs to multiple policies. She stayed on the call past 5:00 p.m. to make sure everything was included and allocated correctly. She takes customer service to a new level.