no communication no progress Extremely communicative while signing up but after the welcome package is signed there is 0 communication. They haven’t negotiated anything on my behalf in the 8 months I’ve been in the program. I have no idea what they are doing but if the goal was to let every account hit collections instead of negotiating they are spot on. Waiting for the creditors to contact them instead of proactively reaching out to start talks. I could have done this myself without paying for their “services”. I’ll give it a few more months but come the 13 months mark if nothing has changed im likely canceling.

Like the others Like the others, once I signed the contract Greenstone has not communicated at all. I was told they would start negotiating and I would see a slight hit to my credit score. No one returns calls and I am now being told negotiations could take up to 8-10 months. This was not what I was told or I would have not did this. They continue to pull money from my account every month, but no one returns emails or calls.

The staff at this company is… The staff at this company is knowledgeable and kind at all times. It is really appreciated, and they make me feel the same way every time. They have assured me that I would be able to achieve my goal of becoming debt-free with their help.

It is now just a matter of following… It is now just a matter of following through and finishing payments, therefore I thought now would be a good time to evaluate because my plan is already set up. So far, I've only encountered helpful, non-pushy people who haven't been critical or rude. I can't wait to be out from under my debt after I finish the plan.

Effective, efficient, professional Your company did exactly what I asked them to do and did it well, on time and professionally. No one asked, but my last telephone interaction with your very professional customer service agent was very well handled. I do apologize to her.