Most Expensive Fees I have seen I went to transfer out and was informed that M1 charges $200 to close a Roth and $100 to close any other account. This is insane as all the other brokerages I have used do not charge anything for this kind of move. Please look for somewhere else to put your money. This is a Scam way of doing business.

You can't buy what you want There are a bunch of "normal" ETFs that they don't support at all even though you can easily buy them at other brokerages. Also the pie model won't let you put more than 100 stocks/ETFs in your pies (not just one pie) and you have to keep juggling you holdings to keep going. Also I thought their M1 Plus thing was a one-time payment, but turns out you get charged every year, and it's a lot of money for not much -- seems to counter their "free commission" claims.

Currently on day 18 of trying to close… Currently on day 18 of trying to close the account. After multiple attempts to find out why the delay, we were told we would have to forfeit the incentive bonus already credited to get the rest of the money due to a 1 year time requirement. There is no such requirement in the promotional details. Terrible communications, terrible experience.

Technical issues / Impossible to liquidate I tried to remove some positions from my existing M1 Pie. Their AI gave me some instructions over Live Chat, which I followed step-by-step. I specifically asked how to make sure this would not trigger new Buy orders / Auto-rebalancing. Even after turning off "Auto-invest", their system actually did schedule NEW buy orders instead of placing the funds into my account as a Cash balance! I then called their Customer Service, who told me they have tried to get this fixed by the Engineering team for a while but it was still happening. They asked me to reverse everything I had done and to manually place Sell order one by one to circumvent this bug. I already had wasted so much time, I asked to liquidate my account instead. Then they told me this was not possible and the Buy orders would still take place, even if I asked to liquidate the account. I used to love M1 for their simplicity and slick UI/UX in the early days, pretty sad to see what they became over time :-(

Horrible experience Horrible experience with them. I’m still trying to get my traditional Ira funds rolled over from them to Fidelity. It’s been over a month. They won’t make it easy to move your funds. Their customer service is terrible. No help at all. I have to resort to calling them everyday to push for my transfer of funds. STAY AWAY from these guys!