Lost revenue for a month Lost revenue for a month They said the miner is broken, although it’s one year old and they never update me about the status of repair or cost Just lost revenue for month, plus their maintaince is expensive

Communication & solution focused Devin and the team have always been helpful in creating winning solutions and I appreciate their quick turnaround time in communication.

Good service but uptime needs to be improved Customer Service is pretty good. However miners going down quite a few times in a month is a little disappointing.

The good and the bad- an honest comparison The good: 1) EXCELLENT COMMUNICATION about both mining issues (e.g. power went down; power back on) as well as administrative issues (e.g. sending contracts or other DocuSign docs). I have never felt their "higher ups" were unreachable if I had a question. This is likely because energex is still a relatively small company. It'll be interesting to see if they can maintain this excellent communication as they grow larger. 2) GOOD OVERALL UPTIME- my Whatsminer M30 is mining at full terahash (100 TH), probably close to 90% of the time. 3) VERY PROFESSIONAL staff and administrative processes. They have thorough agreements and their staff explained all questions/concerns I had with any clauses in the hosting agreement as well as the purchase contract (I also purchased my Whatsminer M30 through Energex). They also use PandaDoc (like DocuSign), which is very convenient. 4) COST OF EQUIPMENT/MINERS was very competitive. I was very happy with the price I paid for my Whatsminer M30 100 TH unit. The bad (actually the "ok"): 1) HOSTING COST- their hosting cost is on the high end, from what I've compared. However, I've also heard that the quality of communication and reliability of uptime from the "cheaper guys" is abysmal, so keep that in mind. Also, the relatively high hosting cost can be partially offset if you buy your mining unit from them because their mining unit prices are lower than the "other guys".

Great keep it up -