Ansar Lodi
PKRakuten.com Rakuten.com, often referred to simply as Rakuten, is a Japanese e-commerce company based in Tokyo. It operates one of the largest online marketplaces in the world, offering a wide range of products and services. In the United States, Rakuten operates as an online marketplace where consumers can purchase items from various retailers. Rakuten.com functions similarly to other e-commerce platforms like Amazon or eBay, allowing third-party sellers to list their products for sale on the site. Customers can browse through a vast array of categories including electronics, clothing, home goods, beauty products, and more. Rakuten is known for its cashback program, where customers can earn rewards on their purchases, making it a popular choice for savvy shoppers looking to save money. In addition to its marketplace, Rakuten offers other services such as travel bookings, financial services, and digital content, further expanding its reach and offerings to consumers.
Nunnie
GBGreat Customer Service Great Customer Service! Very helpful and explained everything I had to do through email. Easy directions. My account is now updated with missing cash back. Thank you Rakuten!
Ethes
GBRakuten was once amazing but there are much better options out there Rakuten was once amazing. Over the past few years the app and the service has gone downhill. Previously all trips were captured and the process was great! Over the last few years, not all shopping trips are captured and manually following up has become increasingly time consuming. It’s not worth a few cents. Reaching out to customer service is mediocre at best. The process to get a reward for a shopping trip that wasn’t automatically identified is tedious and customer service provides canned responses with no real way to escalate or resolve. Note for potential users-Don’t use ANY coupons or promotions because that invalidates the slim possibility of having a reward for your (already tracked data) shopping.
Andrew
GBGood customer service Have been using rakuten for cash back for some years and they've all tracked pretty well and love they auto send you checks when conditions are met so I don't have to constantly keep track of things. Today I noticed one of my cash back didn't get credited. I reached out to customer service and they were able to resolve it right away. I was pleasantly surprised at how easy they are to work with. This is the reason for my review today.
Rahul Goel
GBGreat customer service Great customer service. I bought a $750 robot vacuum from Walmart when rakuten was giving 12% through that Website. Somehow Walmart's system didn't catch that it came through Rakuten. Still Rakuten decides to give me the bonus. Took around 2 months but it was good to know they cared and it was important for them to try to resolve customer issues