Read others experiences first! Based on feedback, mostly negative I will not be using this service! It's also a red flag anything a company does not have the means for you to contact them directly especially for tax questions. I'd rather pay a professional to file my taxes than be caught in Charolette's Web.

Guarantee for the max refund is bogus They guarantee you get the maximum return—right! Their software doesn’t support the Michigan home heating credit so now I have to go elsewhere or figure out how to do that by myself. Why would you file a state return only to learn it did just part of it? I complained but they don’t care. Avoid eztaxreturn.com

EZ charged almost $50 for what I thought would be free. EZ kept sending my e-mails that time was running out. I'd used them before. So, I decided to do the free filing. My situation is not very complicated (I make about $17K and about $15K form SocSec, plus a few hundred in interest; one of my employers is out-of-country and one sent a 1099NEC tax statement), but the "half hour" turned into 1.5 hours, and the "free"wound up costing almost $50! Maybe this was because I had them do the state tax as well. If so, this was not clearly indicated that this is where this fee came from. I only found out about the fee at the end of my 1.5 hrs on the last filing day, so I pretty much had to accept it. Some of the terminology was unclear, so I had to guess categories -- and sometimes go back when later material indicated that I had entered data in the wrong category. The company has an online help service that responds within 24 hours (I got an answer after 6-12 hours), but the answer did not directly address my simple question (which was asking what "previous year"or "last year" meant. The software had some minor glitches (in correcting, I was unable to change one item in a category, so I had to erase everything in that category and re-enter everything but the one item that was wrong because I had given the wrong answer because of the ambiguous wording). The software does do a lot of checking, i.e., it asks you to look at what is being submitted to give you the chance to check your work. The software also does a lot of clclulating a lot of äutomatic"stuff that would be tedious to do by hand.

These guys flagged my tax prep as a… These guys flagged my tax prep as a fraud causing me to file my taxes after the April 18th deadline. Despite me having the 2FA feature to log in I had to send them a copy of my drivers license. I am afraid these people will take all the info they need to make a false identity of all of my information. This is the last time I would use this “Quack” tax free file service. I protect my identity like a wold animal.

I will Never use this company again I will Never use this company again. I filed my taxes forgot to include a W2 but, I’d just wait until I receive my refund and then go back and Amend my taxes. Wrong! There’s no amend link on my homepage. I logged out and hit the link to amend for $9.95. All it did was have me sign back in and still no link to Amend! This is by far the worse tax service I’ve ever used!!! Update: I just received an email stating, I can now amend my taxes for a $20 fee! I’ve Never paid to amend my taxes! This is ridiculous!