Excellent explanation of the process… Excellent explanation of the process and the required supporting documents. Immediate processing of the submission and great follow-up and updates by all associates that I dealt with.

Best service The service was quick and fast . I received amended tax return copy for my reference as well abd estimated refund with two weeks

Good, but some communication issues In general, I was happy with the process. However, the communication process was a little disjointed. I understand that this was partly on our side as I was the primary point of contact (3rd party Controller for the company) but I asked the President/CEO/owner (Pete) to respond to some questions. Consequently, some communication went to him and some to me. Also, I received an email about scheduling a final update call, but did not receive a call at the scheduled time.

Professional company ERC clearly explained the process, what their requirements were, and that they would be paid their (well-earned) percentage after we received our refund. After gathering and submitting all of the information AT needed, we signed the paperwork and left the rest up to them. Not many days later, we received their notification that our refund was being reviewed by the IRS. We must reserve our final comments and review until we have our refund in the bank, which could take weeks or even months, but so far, this has been a very positive process.

Always good and quick responses to… Always good and quick responses to questions, felt like I knew what was going on the entire time and no surprises.