Fantastic customer support. I was a user of Pretzel Rocks in 2022 and had made the decision to go for the Pro pack. I ended up not using the service at all really (no fault of Pretzel, I just had no projects ongoing and stopped streaming). I had forgotten about the subscription and only recently (Jan 2024) found I was still paying for the service (again, no fault of Pretzel). However, I could not find the email address the subscription was under, my error. I emailed them and explained the issue, and they managed to find the email the subscription was running from, and cancel it for me. They also managed to refund up to 3 months of payments back into my account. I am very happy with the service I had received and I would be happy to use again if I ever need a royalty-free music platform in the future. I can confirm funds of circa £75 were refunded into my account. Thanks to Jane for your fast response to this issue.

Seems like a scam Pretzel Rocks claims to be a music service with royalty free music for use on streaming platforms such as Twitch and YouTube. It even has a "YouTube safe" mode. However, pretzel Music themselves just claimed copyright on my YouTube video and are now stealing all my ad revenue. Luckily YouTube has the ability to remove the song that triggered this, but it's a very scammy move by pretzel.

The site is good and the songs are… The site is good and the songs are nice. But I have been trying to contact them due to a mistake I made in which led me to purchasing multiple subscriptions. I wanted to ask them to refund the wrong one. I contacted them litterally a few minutes after I saw my mistakes. It has been 7 days and I sent multiple messages and no answer. I am willing to make the review better but as long as they are not responding I will not recommend this service to anyone. A site who doesn't serve their customers shouldn't be availible. And I do understand if they say no to the refund since it was my mistake. But I don't support it when a business is just ignoring their customers

To the first reviewer To the first reviewer: if you did not link your Pretzel account to your Youtube account, what you described would indeed happen on Youtube - without the two accounts knowing about each other, the Youtube side has zero protection and Pretzel would claim revenue on your video, because they own the rights to the music. Take the time to link Pretzel and Youtube together and you should be good. My experience with Pretzel and Youtube together has been a good one - no DMCA claims on my Youtube content that contains Pretzel music.

Not safe at all. Their claim is incredibly dangerous and misleading...will ultimately leave you, the content creator, holding the bag for copyright violations and muted videos. Edit after Pretzel response: "Dear Jane from Pretzel, There are few things to revise in the way of how you're replying to an email. 1. In your reply looks like you're scolding me. 2. Be informed: My YouTube Safe was on but I said maybe something happened and didn't work, so I turn it off and then on and decided to give it a try one more time in my last night stream, not only that I've got copyright claims on YouTube but I've got a warning from Twitch that three of the songs from the Chill EDM playlist were copyright, if I wasn't having the Copyrighted Audio Warnings on, on Twitch, I was going to get DMCAed.( Multiple instances of copyrighted audio have been detected in your VOD(s) within the past 24 hours.) 3. If I embarked on the free trial that means I'm a future paying customer, which means if everything works as advertised you'll get the money but here was not the case. Update your playlists and keep content creators save, as you advertise. I have unsubscribed and hope not to work with you again. Regards." Now I'm using SoundStripe and I didn't get any copyright claims. And now about TrustPilot, pretzel shouldn't have information about me...on pretzel I've used an email and on Trust Pilot other email, how come pretzel knows what was about my review?!