Always pleased with this company I am 71 with arthritis and do not play very much and therefore do not order many things. The things that I do order are always shipped very promptly and their prices are about the same as any other REPUTABLE company. Their sale prices are always good. I have never had a problem with any purchase and am not aware of how their customer service is. It would be nice if they would include a receipt with the order.

Always a great experience! I always have a great experience with Sweetwater. Their selection is amazing, and I always appreciate the plethora of videos they have about each item. I love having a real person to talk with, and I love even more that that person stays consistent over time, so I can get to know them and they can get to know me. Having that history makes future questions and purchases so much easier.

I have never left a bad review for a… I have never left a bad review for a company, I understand things happen…but after this experience I feel the need to warn other customers. Sweetwater does not allow reviews on for certain sites a reason. Super friendly customer service, until there is an issue. Ordered a very high end saxophone on a Monday afternoon and explained it was needed urgently for a recording on Friday, and was promised it would ship right away and be delivered by Wed, received receipt thought I was good to go. I was then notified there was an issue with credit card number which I remedied at 9 am on Tuesday and was assured that it would still ship out that day for delivery on Wed and was promised I would receive a shipping confirmation soon. I didn’t receive notification, so I called again Wed morning and spoke to a manager and was told again there was an issue with credit card in their system (even though I could see and verify on my end that the payment was accepted and charged to my cc). At this point I should have cancelled the transaction and gone somewhere else, but I was promised it would be shipped priority and get to me by Thursday morning. All day Wed I looked for shipping confirmation and called back at 4:30 and spoke to Chandler (a client issue specialist) who was polite, yet not helpful and very condescending. I explained the urgency and asked if I could speak to her manager and she said “no, they left for the day”. I asked if she could contact shipping and see what the delay was and she told me “no, it would disrupt them and further delay the process and that it was a high end product, they don’t just throw it in a box and ship it”. I told her I didn’t trust that it would be shipped and she said to let her know if I wanted to cancel order. I asked why I haven’t received a notice that a shipping label was created yet, she couldn’t say why, stating her involvement in this only started at noon today so it wasn’t her issue - she was not helpful at all and in my opinion made this situation worse. As of now, fedex label was created at 7:47 pm on Wed night and still hasn’t been picked up by fed ex. I am beyond frustrated with this company and wish I would have never trusted them to handle such an important and expensive purchase.

Great company Great company! Only ordered a set of children’s rhythm sticks for about $3 and still received a call from company “thanking me for my order!” Who does that anymore. I have spread the word! Buy USA and Springwater co! Timely shipping and tracking.

Regular string order Regular string order. Sweetwater’s prices are competitive, but where they stand out is on customer service. Even on something as minimal as guitar strings, I get follow-up calls when they ship, and again after delivery to make sure everything’s cool. Nobody else does that. So even if the price is a dollar or two higher (usually not), it’s worth it for the support. Never regretted buying from them.