Alarm response call problem We have had no issues until the other day when my wife tried to set the system and screwed it up prompting the alarm and a call to me at a remote location. The person who called kept asking for the password on the account to shut the system down and prevent a police response. I had no idea what the account password was and could not prevent the police response. I then got a call from my wife, who was panicking. She does not usually set our alarm to leave the house and screwed it up. She had tried to call the company and the number was not covered at the time. I immediately told her how to reset the keypad to turn off the alarm. I called back the alarm system number that had called me and found out that the password was actually the "keypad" pass code, which of course I knew. If this was explained at the time of the first call, the whole problem could have been averted.

Highly recommended The people we have dealt with have been extremely helpful and friendly. Customer service has been patient and kind as we learned the system, asked tons of questions and initiated standards to insure easy, yet safe, access to our building for guests, staff and volunteers. Service has been consistent in following up on issues and doing whatever they can to address them and helping us to understand the significance of issues. They know what they're doing and are good at doing it!

Sentry Security is easy to work with… Sentry Security is easy to work with and provides good service.

Good people but Follow up could be improved Office or inside personnel were very engaged. The outside technician was also engaged. However, it has been difficult getting them to establish and complete the follow up work. Just an area of opportunity, I would still recommend them to friends and family.

Got us up and running on the new system with no issues. Technician was able to tie into our existing wiring and get us up and running within two visits.