Tech support is amazing! Not doesn't work as I thought it woud Tech support is amazing!! They are always available when we need help. However I can not rate at full stars because the system that was sent to us is not the one we originally ordered so some features we were looking to incorporate using their system we are unable to use due to a lack of memory in the harddrive that was sent. Only after using it for three months they already want us to upgrade to a newer one to allow the features we originally ordered for in the first place.

The hold time for tech support is… The hold time for tech support is completely ridiculous! Plus IF you ever actually get to a real human and ask for a return call you never receive one so you have to call back and sit on hold again!

Had some issues with getting in touch… Had some issues with getting in touch with the help desk a couple of times. The wait time was somewhere from 30 - 60 minutes on two different Saturdays. During the week the wait time is not as bad but it could still use some assistance. Once I was able to get a person on the phone EVERY TIME the individuals were very nice and helpful.

Started with One Problem, Ended Up With Another. The technical person took about 45 minutes to solve my problem and then created another problem which lead me to calling Quickbooks technical support. He couldn't explain why my Quickbooks software was having an issue. Something that I thought would take 20 minutes to solve ended up taking 3 hours of my day. I'm a business owner, and I don't have 3 extra hours in a day. At the end of the day, my issues were resolved.

Program NEVER ran properly Program NEVER ran properly. They had to use an outdated server to get the program to install on my computer (brand new pc) but refused to give the updated one I actually purchased, although I have the updated program. Constantly asking for tech support, never receiving any. I have had to chase them to actually perform the support, and after waiting another 2 weeks for them to call and set up service time, they have DELETED my support calls!! THEY HAD NO INTENTION OF FIXING THEIR CRAPPY PROGRAM! I have paid for the tech support I have NOT received. They will NOT reimburse this money. DO NOT USE THIS SYSTEM!!! IT DOES NOT DO WHAT THEY CLAIM IT DOES!!! THEY ARE SCAMMERS!!!