Overpriced with terrible return policy and customer service On the front end sounds like a great idea and lifelong value. Lifetime collars, leashes and harnesses for your dog. It’s great until you need a replacement. 1) you pay to ship back to them 2) they take their time sending you a replacement. Weeks not days. 3) customer service is often delayed in responding to requests for returns Overall this means that you need more than one collar, leash, harness if you ever plan on returning any of them for a refresh. The cost of shipping and the delays make it less expensive to just replace the collar through traditional means like amazon, chewy or a local store. It’s all great until you need to exercise the lifetime guarantee. Then it Isn’t. And if you don’t ever need to return the items why bother paying a ton of money for something that is VERY overpriced?

Incredible quality product Incredible quality product, well worth the investment! Their customer service was outstanding too

Best Leash Ever Ordered the lifetime leash almost 6 months ago and I think it's safe to say this is the last leash ill ever buy. I know they have a good repair policy but my leash is still in perfect condition after 6 months of testing it with my dog Roxie